Report Provides Guidelines for Dilemmas of Account Deactivation and Content Removal
The report, "Account Deactivation and Content Removal: Guiding Principles and Practices for Companies and Users," outlines select examples of good company practices. Such practices feature rules and enforcement policies that are sensitive to users' free expression and privacy rights and to the potential risks faced by human rights activists, who are increasingly using social media tools in their work.
"The report highlights a number of areas where companies can play an active role in mitigating the negative consequences of account deactivation and content removal for all users, but especially activists, by integrating human rights concerns into their user policies and being transparent and consistent in how they communicate and enforce those processes," said Caroline Nolan, Senior Project Manager at the Berkman Center for Internet & Society.
The report's recommendations focus on how platforms can transparently and consistently communicate with users, how escalation processes can be implemented in a rights-protective way, and how platforms can craft appeals processes that balance their own needs with those of their users. The report also notes that users must educate themselves about the platforms they use.
The report can be found online here: http://cdt.org/report/account-deactivation-and-content-removal-guiding-principles-and-practices-companies-and-users