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CDT & infoDev E-Government Handbook

Introduction
The Phases of E-Government

Publish
Interact
Transact

Transforming Governments

Process Reform
Leadership
Strategic Investment
Collaboration
Civic Engagement

Challenges and Opportunities

Infrastructure Development
Law and Public Policy
Digital Divide
- E-literacy
- Accessibility
Trust
- Privacy
- Security
Transparency
Interoperability
Records Management
Permanent Availability and Preservation
Education and Marketing
Public/Private Competition/ Collaboration
Workforce Issues
Cost Structures
Benchmarking/ Qualitative Methods

Reports and Other Resources

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Full Report [pdf]

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Type of Project

Publish

Interact

Transact

Project Characteristics

Civic Engagement

Collaboration

Leadership

Process Reform

Strategic Investment

Relevant Concepts

Accessability	Benchmarking	Cost Structure	Digital Divide	E-Literacy
Education and Marketing	Infrastructure Development	Interoperability	Law and Public Policy	Permanent Availability and Preservation
Privacy	Public/Private Competition/Collaboration	Records Management	Security	Transparency

Workforce Issues