Even in areas where access to technological infrastructure is nearly ubiquitous, there are still marginalized groups who are unable to make use of information and communication technologies because they are not Ôe-literate.' E-government programs will have to take special steps to include people who are not e-literate.

Despite the Internet's democratizing potential, it has been recognized from the outset of the digital revolution that there is a very real danger that the world will be divided into the information rich and the information poor. E-government has the potential of either equalizing access to government and its services or increasing the barriers to participation. Governments must make sure that those who are already educated or have Internet access are not the only ones who benefit from e-government. Such a disparity would only increase the problems of social and economic injustice, which e-government is meant to address.

Rather than attempt to train entire villages, Gyandoot began with a workable approach to the e-literacy barrier. For the initial kiosks, village committees each selected three candidates to receive training at the District Council. At the end of the training, the best trainees were selected to run a kiosk.